Refund policy

Returns are FREE. We want to ensure that your purchasing experience is fun, easy, and risk-free. All sales are final for event/promo priced purchases. Any charges for shipping are nonrefundable.


To get started with your return, please follow the appropriate link so we can get you to the right place:


Order placed on or before 2/6/2020 please email -


Order placed after 2/7/2020 Click Here


Not sure what to do? Shoot us an email and we will help you out -


Growth Spurt Guarantee®

We've introduced the first-ever, Growth Spurt Guarantee®. If your child has a growth spurt within 30 days from receipt of confirmed delivery of your shoes you'll get 50% off the full retail price of the same style and color in the next size up. This policy applies to shoes that have already been worn, and because of that would not be accepted for refund under our return policy. Learn more

Sizing Questions?

If you have any questions about fit, size or styles while you're online browsing, check out the FAQ and the PLAE FIT KIT, feel free to give us a ring (800-931-7523) or send us an email ( We are more than happy to walk you through it!